Returns & Exchanges
At Helly Hansen, we want to ensure you are fully satisfied with your gear; if you are not, we offer a 30-day return window for all items in their original, unused condition. Our streamlined process ensures your professional-grade apparel can be exchanged or refunded quickly so you can get back to your adventures.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
After confirming your return, download and print the pre-paid UPS shipping label provided and secure it to the outside of your original packaging.
Drop Off Package
Take your package to any authorized UPS drop-off location or schedule a pickup to send your gear back to our distribution center.
Processing and Refund
Once our warehouse receives and inspects your items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing